Serene Archives - King Koil

Customer's feedback

Went to the store to try it on and found it suited me so I bought one. Vote 5 stars for the enthusiastic advice of the staff. Hope it will last for a long time.

N.T. Hang

I just changed from a foam mattress to a spring mattress and I'm satisfied. It's not too soft or too hard for me. The consultants are very attentive and enthusiastic, giving detailed quotation.

Trung Tran

Home delivery, attentive staff, guiding me to try all types of mattresses that suit my needs. The gift box is also quite attractive.

P. Linh

I signed up for the mattress cleaning service package, hoping to be satisfied. The price of the spring mattress is reasonable, especially when I have back pain but it's still comfortable. It's not like my back pain means I can't sleep on the spring mattress.

Uyen Ngoc

The consultant is very professional, the mattress is very satisfied

Nguyễn Giang

Lying on the mattress also relieves shoulder and neck pain. I hope it will last for a long time. You should try lying down at the store.

Mai Phuong

Q & A

What is Vitality box?
With each purchase of a King Koil mattress, you will receive a Vitality box - the first gift on a modern lifestyle full of energy with King Koil. The Vitality gift box includes 4 handcrafted products exclusively made by King Koil, accompanying you for a limitless life: blindfold, scented candle, pillowcase, tote bag.
What is the warranty policy?
Warranty conditions: Fix failures and problems caused by manufacturer errors.

1.1. The product is warranted for free if all of the following conditions are met:
- Products included in the warranty list.
- The product has a technical defect due to the Manufacturer (The thickness of the mattresses is not equal, the cross-section is not flat, the product surface is convex, etc.).
- The product has been successfully registered for electronic warranty activation at the time of purchase.
- The warranty period on the warranty card or electronic warranty system is still valid.
- Warranty card (if any) is intact, not patched, not erased, repaired, or smeared.
- Warranty card with full information: product code, customer name, address, date of purchase
- The product is used strictly according to the Instructions for Use and Warning Information from the manufacturer. Instructions for use are included with the product.

1.2. The product is not warranted or will incur a warranty fee if it falls into one of the following cases:
- Products are not covered by warranty.
- The product does not satisfy one of the warranty conditions in section 1.1.
- The product is damaged due to user error, and the damage is not within the scope of the Manufacturer's warranty.
- The product is used for the wrong purpose or used and stored incorrectly in accordance with the instructions for use.
- The product has not been registered for electronic warranty.

1.3. Warranty period
The warranty period of each product is clearly stated in each product information. Warranty period is calculated from the date of purchase.
If I want to try lying down, which address should I go to?
You can go to King Koil's system of nearly 100 stores nationwide to experience the product. To find the store closest to you, please visit the "Store" section on the menu bar to look up