Terms and Conditions of Trading

Website www.kingkoil.com (hereinafter referred to as King Koil), an e-commerce website established and owned by EVERPIA JOINT STOCK COMPANY, established and operating under Business Registration Certificate No. 0101402121 issued by the Hanoi Department of Planning and Investment on April 27, 2007 as amended and supplemented from time to time.

1.1. Terms and Conditions will apply to customers:
- Buy products sold on King Koil;
- There is a need to have products delivered to suitable locations

1.2. Customers in these Terms and Conditions (hereinafter referred to as "Customers") include:
- All individuals with full civil act capacity who are 15 years of age or older and have assets to make product purchases on King Koil, except for purchases of products that must be registered or other products according to regulations. The provisions of law must be agreed by the legal representative; and
- All organizations are legally established and operate in accordance with Vietnamese law.

2.1. Any product information provided on King Koil should in no case be construed as an offer to enter into a contract from King Koil to the Customer. The steps to form a Contract are as follows:
- Step 1: Customer places an order on King Koil ("Order")
- Step 2: Sales staff calls to confirm the Order (product list, delivery deadline, phone number) with the customer or sends an email to the customer's order email.
The contractual relationship with the customer is only formed and takes effect from the time King Koil sends confirmation as stated in Step 2.

2.2. The customer's cancellation of the Order (if any) will be done when a sales staff contacts him to confirm. King Koil has the right to cancel orders in certain cases where sales staff notify customers directly.

3.1. The price of the Product includes value added tax.
In all cases, the price of the Product does not include shipping charges. Shipping costs are notified directly in the order.

3.2. The Customer pays the value of the Order according to the provisions of the Payment Policy

3.3. To ensure payment safety, customers should note:
- Only make payment when there is order confirmation from King Koil as in section 2.1
- When payment (by bank transfer) is completed, the customer must report back to the sales staff (previously contacted) or text King Koil to confirm the transferred amount.

4.1. The product will be delivered to the address requested by the customer in the Order, at the time specified in the Delivery Policy posted on King Koil or the time the customer requests to receive the goods or the time the sales staff informs them.

4.2. When receiving goods, customers must sign the delivery note upon receiving the product.

Product inspection is carried out according to the provisions of the Product Inspection Policy posted on King Koil.

In case of any questions or complaints, including but not limited to the quality of goods or quantity of goods, customers can contact the company at:
- Hotline: 18001215
- Email: cskh@kingkoil.com
- Fanpage: https://www.facebook.com/KingKoilvietnam.vn

When contacting the Company, customers must provide full order code, full name, phone number, delivery address and ordered product. The company or sales staff will receive and respond to customers as soon as possible.

Regulations on customer information security are implemented according to the Privacy Policy posted on King Koil.

In all cases, King Koil is not responsible for any damage/loss/loss/damage suffered by the customer after the time the risk is transferred from King Koil to the customer, unless due to King's fault.

9.1. The regulations referenced in these Trading Terms and Conditions are an inseparable part of these Terms and Conditions.

9.2. King Koil and the Customer are responsible for performing all obligations specified in these Terms and Conditions.

9.3. If any part of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other parts of the Terms and Conditions shall be valid. This condition will not be affected.

9.4. These Terms and Conditions and all issues arising in the contractual relationship between King Koil and the customer will be understood and governed in accordance with the provisions of Vietnamese law. Any disputes, differences, complaints arising from/or related to the content of these Terms and Conditions will be resolved through negotiation in good faith within thirty (30) days. If it cannot be resolved within this thirty (30) day period, the above dispute or complaint may be resolved at a competent court agency.