Information security policy

Kingkoil.vn respects privacy and wants to protect your personal and payment information. The "Privacy Policy" below is the commitment we make to respect and protect the rights of visitors.

- When customers make transactions/register to open an account at kingkoil.vn, customers must provide some necessary information for King Koil to support returns/warranties as well as notify customers of promotions.

- Customers are responsible for ensuring the information is correct and always updated completely and accurately. King Koil is not responsible for resolving any disputes if the information provided by customers is inaccurate or fake.

- If customers want to change previously provided information, there are 2 ways: Contact the company's Customer Service Hotline: 1800 1215 or send a direct message via King Koil Fanpage. Customers provide old information to edit and new information to be updated on the information system.

When registering for the service, personal information that King Koil collects includes:

- First and last name

- Address

- Phone

- Email

In addition to personal information, there is information about services

- Product's name

- Quantity

- Product delivery time 

King Koil has the right to use the information provided by customers to:

- Delivery to the address you provide.

- Providing information regarding products, benefits, offers or other correspondence.

- Process orders and provide services and information through the kingkoil.vn website according to your requests.

- Detect and prevent counterfeit activities

- Contact, support communication and resolve with Customers in special cases.

- Customer information, as well as exchanges between customers and King Koil are all stored and secured by King Koil's system.

- Information will be stored from the time the customer provides it on King Koil's system and will not be lost (permanently stored). King Koil only deletes this data if the customer requests it.

- King Koil has appropriate technical and security measures to prevent unauthorized access and use of customer information.

King Koil commits not to share customer information with any other company except in truly necessary special cases as follows:

- Provide information to companies and third parties directly involved in the delivery of goods

- When requested by law enforcement agencies.

- Market research and analytical reports: Absolutely not provided to third parties, detailed information will be hidden and only used for statistical purposes.

- Exchange information with third parties who are genuine King Koil partners and agents: King Koil can transfer Customer Information to agents for data analysis, marketing and customer service support. ; or exchange with third parties for fraud prevention and credit risk reduction purposes.

In addition to the cases mentioned above, King Koil will provide specific notice to customers when it must disclose Customer Information to a third party. In this case, King Koil commits to only disclose Customer Information with the customer's consent. 

EVERPIA JOINT STOCK COMPANY

Address: Noi Thuong residential cluster, Duong Xa commune, Gia Lam district, Hanoi

Phone: 024.3827.6490 - Fax: 024.3827.6492

Email: info@everon.com/info@kingkoil.vn

Website: everpia.vn/everon.com/kingkoil.vn

Customers have the right to provide personal information to King Koil and can change that information at any time.

Customers can check, update and adjust their personal information by logging into their account and editing their personal information.

Or customers contact King Koil directly to request information correction:

- Hotline: 18001215

- Email: support@kingkoil.vn 

- The card payment system on kingkoi.vn is provided by payment gateway partners that have been licensed to operate legally in Vietnam. Therefore, card payment security standards when making payments ensure compliance with the payment partner's security standards.

- In addition, King Koil also has its own payment transaction security standards to ensure the safety of customers' payment information.

Sincerely thank you for your interest and trust in King Koil products!